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DAILY OPERATIONS: PROCESSES AND PROCEDURES

Why Do It?

Inventory is extremely important to the success of the department, but does not stand alone. Cultivating your team to be experts in their field is another equation to the formula of success.  With this option, we will focus on processes and procedures that compliment the dealership's vision to ensure that each guest receives an extraordinary experience.  Best practices and habits will be instilled to inspect the expectations of the team, training tips and guidelines, team structure, as well as establishing a precise customer path for all motorcycle purchases.  This will take the team to an elite status regarding customer experience.

Key Points

Sales Process

Premium Checkout Process

Training and On-boarding Suggestions

Team Structure

Best Practices

Monthly Phone Conference